At Wesley DIY, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund and return policy below.
Return Eligibility
You may return eligible items within 14 days from the date of delivery. To qualify for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
How to Request a Return
To initiate a return, please contact our support team within the 14-day return window at [email protected] with your order number and reason for the return. Our team will guide you through the return process.
Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days, and the amount will be credited back to your original payment method or issued as store credit, depending on the situation.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return. Please contact us if you are unsure about the return eligibility of your product.
Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 3 days of delivery. We will arrange for a replacement or refund as quickly as possible.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect item from our side.
Contact Us
If you have any questions regarding your order, returns, or refunds, please reach out to us at:
Email: [email protected]